Woohoo! You ordered some new gear, that&apos;s really exciting. As a small team we work to ship orders as speedily as possible, so most orders will go out within 2 business days. This does not include weekends (we like to ski too!). If you order something with Fedex 2-Day or Overnight shipping we will make sure it ships the same day or following business day if processed on the weekend.&#xA0; Please note, we are the same size team year round, that means things like Holidays and big storms can cause delays. Rest assured we are working on your order as fast as we can. However, if you would still like an update you can reach out to our team at info@flylowgear.com

When Will My Order Ship

We&apos;re super stoked you&apos;re on your way out there! We recommend only using Fedex (not USPS) if you&apos;re in a hurry. USPS is for delivery primarily to PO boxes and does guarantee arrival dates. If you&apos;re unsure about your packages timely arrival, please reach out to us before placing your order! Please note we are not here on the weekends and all estimates are within business days. Overnight shipping will ship same day if placed before 2 pm. Any orders with overnight shipping placed after 2 pm will ship the following business day.&#xA0;

I'm leaving for a trip, like now! Which shipping option should I use?

We currently only ship to the US and Canada. Once an international address is entered at checkout, shipping options will be available. Most international orders take a few weeks to arrive so keep that in mind when placing your order. Feel free to reach out if you&apos;re unsure if something will arrive on time or if shipping options are not populating for your address.&#xA0; PLEASE NOTE WE ARE CURRENTLY ONLY ABLE TO SHIP TO CANADA. We hope to be able to serve all international customers again soon!

Do you ship internationally?

We totally understand! Please keep in mind that weather delays or other events in your area can cause a lag in movement. Maybe your local team just win the super bowl and blocked your street or you just got two feet of fresh pow (luck you!) Either way, please email us at <a href="mailto:info@flylowgear.com">info@flylowgear.com</a> after a few days of non-movement and we will reach out to the carrier for you!&#xA0;

My package isn't moving, what do I do?

We recommend checking with your neighbors, roommates and friends to see if anyone brought your gear in for you. If you don&apos;t see it or hear from the kind folks in your neighborhood for 3 business days, let us know at info@flylowgear.com, and we will reach out to the carrier for you!

My tracking says my gear is delivered but I can't find it, what now?

Please send photos of the package as it arrived, it&apos;s contents and your packing slip to our customer service team at info@flylowgear.com. They will be on it right away to help you out, and file a claim with the carrier. If your package wasn&apos;t damaged but the item you received was, or the item was defective, please just include a photo of the item and your pack slip.

My package arrived damaged, how can you help?

First, we apologize for our mistake. As a small human team, sometimes things get missed or mixed up! Please send us a photo of the item(s) you received as well as your packing slip and the name of the item you were supposed to receive to info@flylowgear.com. Our customer service team will be able to help you right away!

My package arrived but it's not what I ordered, how do I fix it?

Our team is unable to edit any items on your order once it is placed. We are We do offer the option to cancel your order if our team has not begun processing in. Please reach out to us as soon as possible at <a href="mailto:INFO@FLYLOWGEAR.COM">INFO@FLYLOWGEAR.COM</a> and our team will get back to you with your options. We also have a handy return and exchange portal in the event we are unable to catch your order in time.&#xA0;If you need to update your address, please email us as soon as possible with your order number and the new address and we will try to get to it as soon as we can.&#xA0;

Can I change or cancel my order?

Help Center

Orders & Shipping

CONTACT US

How do I process a return?

What is Flylow's return policy?

I processed an exchange, when will my new item ship?

When will I see my refund?

What if I have to return items from multiple orders?

How Do I Return a Gift?

Help, my item arrived damaged!

Returns

Repair Policy

As a Pro customer, do I qualify for repair?

How do I send something in for repairs?

What if I'm not sure something is covered?

What is the average time line for repair?

These are my only pants! Can I wait and send them in later?

I got lift grease, chicken wing sauce and coffee stains on my gear, help!

It's time to take out my bike shorts, how do I store my winter gear?

Do you do alterations to your gear?

Flylow Warranty and Repair

What do your waterproof ratings mean?

How can I find your size chart?

Are all items availabe in Short/Tall sizing?

I have some older gear and I'm not sure what it is, can you help?

How do I maintain my leather gloves?

Gear Specs & Sizing

How do I take care of my gear?

Best Way to Repair A Tear in the Fabric

How do I re-waterproof my jacket or pants?

My gloves are wetting out.

Product Care