All articles

Orders & Shipping

When Will My Order Ship

Woohoo! You ordered some new gear, that's really exciting. As a small team we work to ship orders as speedily as possible, so most orders will go out within 2 business days. This does not include weekends (we like to ski too!). If you order something

I'm leaving for a trip, like now! Which shipping option should I use?


Do you ship internationally?


My package isn't moving, what do I do?

We totally understand! Please keep in mind that weather delays or other events in your area can cause a lag in movement. Maybe your local team just win the super bowl and blocked your street or you just got two feet of fresh pow (luck you!) Either wa

My tracking says my gear is delivered but I can't find it, what now?

We recommend checking with your neighbors, roommates and friends to see if anyone brought your gear in for you. If you don't see it or hear from the kind folks in your neighborhood for 3 business days, let us know at [email protected], and we will

My package arrived damaged, how can you help?

Please send photos of the package as it arrived, it's contents and your packing slip to our customer service team at [email protected]. They will be on it right away to help you out, and file a claim with the carrier. If your package wasn't damaged

My package arrived but it's not what I ordered, how do I fix it?


Can I change or cancel my order?

While we can't guarantee any changes or cancellations once your order is placed, please reach out to us as soon as you can at [email protected] and we will try our best! If we were working at super human speed and already processed your order, we w