Woohoo! You ordered some new gear, that's really exciting. As a small team we work to ship orders as speedily as possible, so most orders will go out within 2 business days. This does not include weekends (we like to ski too!). Please note, we are th
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We get it! You're excited for your gear! First, keep in mind if there are any weather delays or other events in your area that could be causing your package to be stuck. Did your local team just win the super bowl and block your street? If not, pleas
We recommend checking with your neighbors, roommates and friends to see if anyone brought your gear in for you. If you don't see it or hear from the kind folks in your neighborhood for 3 business days, let us know, and we will reach out to the carrie
Please send photos of the package as it arrived, it's contents and your packing slip to our customer service team. They will be on it right away to help you out, and file a claim with the carrier. If your package wasn't damaged but the item you recei
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While we can't guarantee any changes or cancellations once your order is placed, please reach out to us as soon as you can and we will try our best! If we were working at super human speed and already processed your order, we will galdly guide you th
You will get a confirmation email when your gear is ready (typically within 24 business hours) with instructions. You can find us at 1155 S Inca St in Denver. We're here Monday through Friday 9-4.
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