Help Center

<p>We recommend checking with your neighbors, roommates and friends to see if anyone brought your gear in for you. If you don&apos;t see it or hear from the kind folks in your neighborhood for 3 business days, let us know, and we will reach out to the carrier for you!</p>

We recommend checking with your neighbors, roommates and friends to see if anyone brought your gear in for you. If you don't see it or hear from the kind folks in your neighborhood for 3 business days, let us know, and we will reach out to the carrie

My tracking says my gear is delivered but I can't find it, what now?

Orders & Shipping

How do I process a return?

What is Flylow's return policy?

I processed an exchange, when will my new item ship?

When will I see my refund?

Do you offer free returns?

What if I have to return items from multiple orders?

My friends are rad and got me a Flylow gift, but it's not right, how can I exchange it?

Can I bring back my return in person?

Help, my item arrived damaged!

Returns

When Will My Order Ship

I'm leaving for a trip, like now! Which shipping option should I use?

Do you ship internationally?

My package isn't moving, what do I do?

My package arrived damaged, how can you help?

My package arrived but it's not what I ordered, how do I fix it?

Can I change or cancel my order?

I chose warehouse pick up at checkout, how do I do that?

I accidentally chose warehouse pick up and I can't make it there, can I have my order shipped?

Repair Policy

As a Pro customer, do I qualify for repair?

How do I send something in for repairs?

What if I'm not sure something is covered?

What is the average time line for repair?

These are my only pants! Can I wait and send them in later?

It's time to take out my bike shorts, how do I store my winter gear?

I got lift grease, chicken wing sauce and coffee stains on my gear, help!

Do you do alterations to your gear?

Flylow Repairs

What do your waterproof ratings mean?

How can I find your size chart?

Are all items availabe in Short/Tall sizing?

I have some older gear and I'm not sure what it is, can you help?

How do I maintain my leather gloves?

Gear Specs & Sizing

How do I take care of my gear?

Best Way to Repair A Tear in the Fabric

How do I re-waterproof my jacket or pants?

My gloves are wetting out.

Product Care

My tracking says my gear is delivered but I can't find it, what now?Updated 9 months ago