Help Center

Flylow Gear Support and Help Center 

CONTACT US

RETURN POLICY

I processed an exchange, when will my new item ship?

How do I... Process A Return?

How Do I... Know When I Will Be Refunded?

How Do I... Return More Than One Order?

How Do I... Return a Gift?

How Do I... Return a Damaged Item?

Returns

How Do I... Know When Will My Order Ship

How Do I... Get My Gear Quick?

How Do I... Ship Something Outside of the U.S.

How Do I... Find My Stalled Package?

How Do I... Find My Missing Delivered Package?

How Do I... Get Help With a Damaged Item I Received?

How Do I... Fix an Item That Was Sent Incorrectly?

How Do I... Change or Cancel My Order?

Orders & Shipping

Flylow Warranty Coverage

Flylow Repairs

Warranty and Repair FAQ

Flylow Warranty and Repair

How Do I... Understand Your Waterproof Ratings?

How Do I... Find My Size Chart?

How Do I... Know What Comes in Tall/Short?

How Do I... Know What Jacket I Have?

How Do I... Know What Size Women's Pants I Should Buy?

Gear Specs & Sizing

How do I... Take Care of My Gear?

How do I... Repair a Tear in My Gear?

How Do I... Re-Waterproof My Gloves?

How Do I... Clean Unwanted Stains?

How Do I... Re-Waterproof My Outerwear?

Product Care

We're here to help. Reach out to talk about your order, returns, feedback, or the snow report.

Details on how to return an item and what to expect when you do.

Answering your shipping and ordering questions, from missing packages to international deliveries.

The details on our warranty and repair policies.

Pro tips on sizing charts, waterproof ratings, and other specs.

Tips for keeping your gear around longer, from washing to repairs to reapplying waterproof treatment.