Help Center

<p>While we can&apos;t guarantee any changes or cancellations once your order is placed, please reach out to us as soon as you can and we will try our best! If we were working at super human speed and already processed your order, we will galdly guide you through the return process.</p>

While we can't guarantee any changes or cancellations once your order is placed, please reach out to us as soon as you can and we will try our best! If we were working at super human speed and already processed your order, we will galdly guide you th

Can I change or cancel my order?

Orders & Shipping

How do I process a return?

What is Flylow's return policy?

I processed an exchange, when will my new item ship?

When will I see my refund?

Do you offer free returns?

What if I have to return items from multiple orders?

My friends are rad and got me a Flylow gift, but it's not right, how can I exchange it?

Can I bring back my return in person?

Help, my item arrived damaged!

Returns

When Will My Order Ship

I'm leaving for a trip, like now! Which shipping option should I use?

Do you ship internationally?

My package isn't moving, what do I do?

My tracking says my gear is delivered but I can't find it, what now?

My package arrived damaged, how can you help?

My package arrived but it's not what I ordered, how do I fix it?

I chose warehouse pick up at checkout, how do I do that?

I accidentally chose warehouse pick up and I can't make it there, can I have my order shipped?

Repair Policy

As a Pro customer, do I qualify for repair?

How do I send something in for repairs?

What if I'm not sure something is covered?

What is the average time line for repair?

These are my only pants! Can I wait and send them in later?

It's time to take out my bike shorts, how do I store my winter gear?

I got lift grease, chicken wing sauce and coffee stains on my gear, help!

Do you do alterations to your gear?

Flylow Repairs

What do your waterproof ratings mean?

How can I find your size chart?

Are all items availabe in Short/Tall sizing?

I have some older gear and I'm not sure what it is, can you help?

How do I maintain my leather gloves?

Gear Specs & Sizing

How do I take care of my gear?

Best Way to Repair A Tear in the Fabric

How do I re-waterproof my jacket or pants?

My gloves are wetting out.

Product Care

Can I change or cancel my order?Updated 9 months ago