Help Center

We all know the phrase, &quot;Know before you go&quot;.Your order can not be edited once placed. If you notice an error on your order (such as shipping address or size) please reach out to us immediately after placing the order.&#xA0;We can not guarantee any changes or cancellations to orders once placed so please triple check your information before sending it on your payment!

Can I change or cancel my order?

Orders & Shipping

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How do I process a return?

What is Flylow's return policy?

I processed an exchange, when will my new item ship?

When will I see my refund?

What if I have to return items from multiple orders?

How Do I Return a Gift?

Help, my item arrived damaged!

Returns

When Will My Order Ship

I'm leaving for a trip, like now! Which shipping option should I use?

Do you ship internationally?

My package isn't moving, what do I do?

My tracking says my gear is delivered but I can't find it, what now?

My package arrived damaged, how can you help?

My package arrived but it's not what I ordered, how do I fix it?

Flylow Warranty Coverage

Flylow Repairs

Warranty and Repair FAQ

Flylow Warranty and Repair

What do your waterproof ratings mean?

How can I find your size chart?

Are all items availabe in Short/Tall sizing?

I have some older gear and I'm not sure what it is, can you help?

How do I maintain my leather gloves?

Gear Specs & Sizing

How do I take care of my gear?

Best Way to Repair A Tear in Fabric

How do I re-waterproof my jacket or pants?

How to Rewax Gloves

How to Clean Unwanted Stains

Product Care

Can I change or cancel my order?Updated 20 days ago