Help Center

We&apos;re super stoked you&apos;re on your way out there! We recommend only using Fedex (not USPS) if you&apos;re in a hurry. USPS is for delivery primarily to PO boxes and does guarantee arrival dates. If you&apos;re unsure about your packages timely arrival, please reach out to us before placing your order! Please note we are not here on the weekends and all estimates are within business days. Overnight shipping will ship same day if placed before 2 pm. Any orders with overnight shipping placed after 2 pm will ship the following business day.&#xA0;

I'm leaving for a trip, like now! Which shipping option should I use?

Orders & Shipping

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How do I process a return?

What is Flylow's return policy?

I processed an exchange, when will my new item ship?

When will I see my refund?

Do you offer free returns?

What if I have to return items from multiple orders?

My friends are rad and got me a Flylow gift, but it's not right, how can I exchange it?

Help, my item arrived damaged!

Returns

When Will My Order Ship

Do you ship internationally?

My package isn't moving, what do I do?

My tracking says my gear is delivered but I can't find it, what now?

My package arrived damaged, how can you help?

My package arrived but it's not what I ordered, how do I fix it?

Can I change or cancel my order?

Repair Policy

As a Pro customer, do I qualify for repair?

How do I send something in for repairs?

What if I'm not sure something is covered?

What is the average time line for repair?

These are my only pants! Can I wait and send them in later?

I got lift grease, chicken wing sauce and coffee stains on my gear, help!

It's time to take out my bike shorts, how do I store my winter gear?

Do you do alterations to your gear?

Flylow Repairs

What do your waterproof ratings mean?

How can I find your size chart?

Are all items availabe in Short/Tall sizing?

I have some older gear and I'm not sure what it is, can you help?

How do I maintain my leather gloves?

Gear Specs & Sizing

How do I take care of my gear?

Best Way to Repair A Tear in the Fabric

How do I re-waterproof my jacket or pants?

My gloves are wetting out.

Product Care

I'm leaving for a trip, like now! Which shipping option should I use?Updated 2 months ago