Repair PolicyUpdated 2 months ago
Flylow guarantees the quality of all our products for the practical lifespan of the item. Defects in materials and workmanship will be repaired or replaced at the discretion of the Flylow team. If your product arrived to you with a defect please reach out to [email protected] for a return authorization.
Products that are damaged through extended use, or damaged through regular wear will be repaired for a nominal charge. Typical manufacturer warranty issues that will be covered include zipper failure (within one year of ownership), delamination, buckle/snap failure, seam taping, stitching issues etc. This does not include tears in fabric from impacting trees, rocks, skis, icy parking lots or other sharp objects, standing to close to a bonfire, cigarette or other burn holes. If something you have done accidentally has caused damage we will gladly work with you to have your garment repaired for a small fee or replaced for a discount. We work with some of the best repair facilities in the world who can make your outerwear look and perform almost as good as new for a small fee. We will take care of you and strive to make you over satisfied but as a small independent company we can’t always replace every piece for every reason.
Our warranty form can be found here, please print the form and include it in the package with your repair.
If you are located in Canada, please reach out to our warranty team prior to sending in your repair request.
For questions about repair time, or cost please contact us here: [email protected]