Help Center

Cool friends! Just process a gift return request in our portal and someone from our team will get back to you.&#xA0; Please note: We can not take back items purchased from any of our retailers. We are only able to process gift exchanges if the original item was purchased through Flylowgear.com.Many of our retailers are very flexible and happy to help as well!

How Do I Return a Gift?

Returns

CONTACT US

How do I process a return?

What is Flylow's return policy?

I processed an exchange, when will my new item ship?

When will I see my refund?

What if I have to return items from multiple orders?

Help, my item arrived damaged!

When Will My Order Ship

I'm leaving for a trip, like now! Which shipping option should I use?

Do you ship internationally?

My package isn't moving, what do I do?

My tracking says my gear is delivered but I can't find it, what now?

My package arrived damaged, how can you help?

My package arrived but it's not what I ordered, how do I fix it?

Can I change or cancel my order?

Orders & Shipping

Repair Policy

As a Pro customer, do I qualify for repair?

How do I send something in for repairs?

What if I'm not sure something is covered?

What is the average time line for repair?

These are my only pants! Can I wait and send them in later?

I got lift grease, chicken wing sauce and coffee stains on my gear, help!

It's time to take out my bike shorts, how do I store my winter gear?

Do you do alterations to your gear?

Flylow Warranty and Repair

What do your waterproof ratings mean?

How can I find your size chart?

Are all items availabe in Short/Tall sizing?

I have some older gear and I'm not sure what it is, can you help?

How do I maintain my leather gloves?

Gear Specs & Sizing

How do I take care of my gear?

Best Way to Repair A Tear in the Fabric

How do I re-waterproof my jacket or pants?

My gloves are wetting out.

Product Care

How Do I Return a Gift?Updated a month ago