Help Center

<p>Returns and exchanges MUST be initiated with the link below and using the prepaid shipping label provided. If they are not initiated through the link or without the label, our warehouse will have no record of the return and cannot process it- you will NOT be refunded.</p><p><a href="https://returns.flylowgear.com/#/"><button class="flylow-btn">Start A Return</button></a></p>

How do I process a return?

Returns

What is Flylow's return policy?

I processed an exchange, when will my new item ship?

When will I see my refund?

Do you offer free returns?

What if I have to return items from multiple orders?

My friends are rad and got me a Flylow gift, but it's not right, how can I exchange it?

Can I bring back my return in person?

Help, my item arrived damaged!

When Will My Order Ship

I'm leaving for a trip, like now! Which shipping option should I use?

Do you ship internationally?

My package isn't moving, what do I do?

My tracking says my gear is delivered but I can't find it, what now?

My package arrived damaged, how can you help?

My package arrived but it's not what I ordered, how do I fix it?

Can I change or cancel my order?

I chose warehouse pick up at checkout, how do I do that?

I accidentally chose warehouse pick up and I can't make it there, can I have my order shipped?

Orders & Shipping

Repair Policy

As a Pro customer, do I qualify for repair?

How do I send something in for repairs?

What if I'm not sure something is covered?

What is the average time line for repair?

These are my only pants! Can I wait and send them in later?

It's time to take out my bike shorts, how do I store my winter gear?

I got lift grease, chicken wing sauce and coffee stains on my gear, help!

Do you do alterations to your gear?

Flylow Repairs

What do your waterproof ratings mean?

How can I find your size chart?

Are all items availabe in Short/Tall sizing?

I have some older gear and I'm not sure what it is, can you help?

How do I maintain my leather gloves?

Gear Specs & Sizing

How do I take care of my gear?

Best Way to Repair A Tear in the Fabric

How do I re-waterproof my jacket or pants?

My gloves are wetting out.

Product Care

How do I process a return?Updated 9 months ago