Flylow Warranty CoverageUpdated 13 days ago

Warranty Policy

Flylow guarantees the quality of all our products for the practical lifespan of the item. Defects in materials and workmanship will be repaired or replaced at the discretion of the Flylow team.

If your product arrived to you with a defect please reach out to [email protected] for a return authorization. 

*Please note that these instructions are for items that fall under our warranty. If you are reaching out to request a repair, please see this article

If you are unsure please reach out to us at [email protected]

Typical manufacturer warranty issues that will be covered include zipper failure (within one year of ownership), buckle/snap failure, seam taping, stitching issues etc. This does not include tears in fabric from impacting trees, rocks, skis, icy parking lots or other sharp objects, standing to close to a bonfire, cigarette or other burn holes (for those issues, please refer to our repair guidelines here: If something you have done accidentally has caused damage we will gladly work with you and ask that you refer to our repair guidelines here. We work with some of the best repair facilities in the world who can make your outerwear look and perform almost as good as new, however repairs do change the visual appearance of your garment. 

We will take care of you and strive to make you over satisfied but as a small independent company we can’t always replace or repair every piece for every reason.

If you believe your garment falls under a manufacturing defect, please email us first at [email protected] as your process for sending in gear may be different. 

Our Repair Forms are Below

If you're closer to the east coast please use the Pennsylvania form here:

Mountains and West Coasters, please use the form here:

For questions about repair time, or cost, or if your item will be accepted for repair, please contact us here: [email protected]

For customers located in Canada, please reach out to [email protected] to acquire your form and RA. 

Leftover Land

Our team is also excited to announce the launch of our new gear recycling program: Leftover Land. Leftover Land is a new project we here at Flylow have started in conjunction with Gear Trade in an effort to reduce waste and keep you in solid, functional gear. You can learn more about our gear trade in program here: https://flylowleftoverland.com/

As always, our team is on stand by to help you choose the right warranty path for you!