Help Center

We all know the phrase, &quot;Know before you go.&quot;Your order can not be edited once placed. If you notice an error on your order, please reach out to us immediately after placing the order.&#xA0;While we are unable to make any changes to your order, our team may be able to catch it in time to cancel it so you can try again.&#xA0;

What to do if you need to cancel or change your order after it's been placed.

How Do I... Change or Cancel My Order?

Orders & Shipping

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RETURN POLICY

I processed an exchange, when will my new item ship?

How do I... Process A Return?

How Do I... Know When I Will Be Refunded?

How Do I... Return More Than One Order?

How Do I... Return a Gift?

How Do I... Return a Damaged Item?

Returns

How Do I... Know When Will My Order Ship

How Do I... Get My Gear Quick?

How Do I... Ship Something Outside of the U.S.

How Do I... Find My Stalled Package?

How Do I... Find My Missing Delivered Package?

How Do I... Get Help With a Damaged Item I Received?

How Do I... Fix an Item That Was Sent Incorrectly?

Flylow Warranty Coverage

Flylow Repairs

Warranty and Repair FAQ

Flylow Warranty and Repair

How Do I... Understand Your Waterproof Ratings?

How Do I... Find My Size Chart?

How Do I... Know What Comes in Tall/Short?

How Do I... Know What Jacket I Have?

How Do I... Know What Size Women's Pants I Should Buy?

Gear Specs & Sizing

How do I... Take Care of My Gear?

How do I... Repair a Tear in My Gear?

How Do I... Re-Waterproof My Gloves?

How Do I... Clean Unwanted Stains?

How Do I... Re-Waterproof My Outerwear?

Product Care

How Do I... Change or Cancel My Order?Updated 3 days ago