Help Center

Size charts are available on each product page for the corresponding product. If you still have questions about sizing, please reach out, we&apos;re here to help! Our size chart is based on body measurement, so be sure to use it to compare to your own measurements, not the garment!

How can I find your size chart?

Gear Specs & Sizing

How do I process a return?

What is Flylow's return policy?

I processed an exchange, when will my new item ship?

When will I see my refund?

Do you offer free returns?

What if I have to return items from multiple orders?

My friends are rad and got me a Flylow gift, but it's not right, how can I exchange it?

Can I bring back my return in person?

Help, my item arrived damaged!

Returns

When Will My Order Ship

I'm leaving for a trip, like now! Which shipping option should I use?

Do you ship internationally?

My package isn't moving, what do I do?

My tracking says my gear is delivered but I can't find it, what now?

My package arrived damaged, how can you help?

My package arrived but it's not what I ordered, how do I fix it?

Can I change or cancel my order?

I chose warehouse pick up at checkout, how do I do that?

I accidentally chose warehouse pick up and I can't make it there, can I have my order shipped?

Orders & Shipping

Repair Policy

As a Pro customer, do I qualify for repair?

How do I send something in for repairs?

What if I'm not sure something is covered?

What is the average time line for repair?

These are my only pants! Can I wait and send them in later?

It's time to take out my bike shorts, how do I store my winter gear?

I got lift grease, chicken wing sauce and coffee stains on my gear, help!

Do you do alterations to your gear?

Flylow Repairs

What do your waterproof ratings mean?

Are all items availabe in Short/Tall sizing?

I have some older gear and I'm not sure what it is, can you help?

How do I maintain my leather gloves?

How do I take care of my gear?

Best Way to Repair A Tear in the Fabric

How do I re-waterproof my jacket or pants?

My gloves are wetting out.

Product Care

How can I find your size chart?Updated 2 years ago