Help Center

We process most garments within one week of being received. Once they are sent to our repair shop, we typically see the item back in 4-6 weeks. During our busiest season, warranties can take up to 8 weeks so keep that in mind before sending us your only pants!

What is the average time line for repair?

Flylow Repairs

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How do I process a return?

What is Flylow's return policy?

I processed an exchange, when will my new item ship?

When will I see my refund?

Do you offer free returns?

What if I have to return items from multiple orders?

My friends are rad and got me a Flylow gift, but it's not right, how can I exchange it?

Help, my item arrived damaged!

Returns

When Will My Order Ship

I'm leaving for a trip, like now! Which shipping option should I use?

Do you ship internationally?

My package isn't moving, what do I do?

My tracking says my gear is delivered but I can't find it, what now?

My package arrived damaged, how can you help?

My package arrived but it's not what I ordered, how do I fix it?

Can I change or cancel my order?

Orders & Shipping

Repair Policy

As a Pro customer, do I qualify for repair?

How do I send something in for repairs?

What if I'm not sure something is covered?

These are my only pants! Can I wait and send them in later?

I got lift grease, chicken wing sauce and coffee stains on my gear, help!

It's time to take out my bike shorts, how do I store my winter gear?

Do you do alterations to your gear?

What do your waterproof ratings mean?

How can I find your size chart?

Are all items availabe in Short/Tall sizing?

I have some older gear and I'm not sure what it is, can you help?

How do I maintain my leather gloves?

Gear Specs & Sizing

How do I take care of my gear?

Best Way to Repair A Tear in the Fabric

How do I re-waterproof my jacket or pants?

My gloves are wetting out.

Product Care

What is the average time line for repair?Updated 2 years ago